Returns & Exchanges

At Charles Taylor Trading, we want you to be completely satisfied with your home furnishings; if your purchase isn't quite right, you can return it within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) code.

2

Prepare the Item

Carefully repackage your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Ship to Warehouse

Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a collection for larger furniture pieces.

4

Inspection and Refund

Once our quality control team inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing